Return Policy

At Aubrey's Cloud, we are committed to ensuring your complete satisfaction with your clothing purchases. If you are not entirely happy with your order, our return policy is designed to make the process as easy as possible.

Eligibility for Returns

• Time Frame: You have 30 days from the date of delivery to return eligible clothing items.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Receipt: A valid proof of purchase (order confirmation email or receipt) is required for all returns.

Non-Returnable Items

Certain items are not eligible for returns, including:

• Undergarments and swimwear
• Final sale or clearance items
• Customized or personalized items
• Gift cards

Return Process

1. Initiate a Return: Contact our customer service team at our contact us page to initiate a return. Provide your order number and the reason for the return.
2. Receive a Return Authorization: Once your return is approved, you will receive a return authorization number and detailed instructions on how to return your item.
3. Ship the Item: Pack the item securely in its original packaging, including all accessories and documentation. Clearly mark the return authorization number on the outside of the package. Ship the package using the shipping method provided in the return instructions.

Refunds

• Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
• Original Payment Method: Refunds will be credited to your original payment method. Depending on your bank or credit card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.
• Shipping Costs: Original shipping charges are non-refundable. If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping cost.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Customer Service Email/Phone Number]. We will arrange for a replacement or refund and cover any associated shipping costs.

Size Issues

If the item doesn’t fit, you can return it following the standard return process and then place a new order for the correct size. Make sure to check our sizing guide or contact us for assistance before ordering.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer service team at [Customer Service Email/Phone Number]. We are here to assist you and ensure a positive shopping experience.